Refund & Returns Policy

At Bulk Pallets Liquidation, we want customers to clearly understand the condition and contents of liquidation inventory before making a purchase.

Because liquidation merchandise may consist of customer returns, overstock, shelf pulls, closeout merchandise, open-box products, or other liquidation stock, the condition and contents may vary by pallet. Product listings will provide the available information regarding the condition and contents of each item or pallet.

Return Request Period

Customers must contact us within 7 calendar days of delivery to request a return or report a qualifying issue.

Return requests submitted after this period may not be accepted.

Qualifying Issues

A return or refund request may be considered in the following circumstances:

  • The wrong product was shipped.

  • The order is materially different from the product description.

  • There is a significant discrepancy between the order and the merchandise received.

  • The shipment arrived with substantial damage that was not disclosed in the listing.

All return and refund requests are reviewed individually.

Condition of Liquidation Merchandise

Liquidation products may have different conditions depending on the specific listing. Products may include new, open-box, customer-returned, shelf-pull, overstock, closeout, or untested merchandise.

Normal signs of handling, opened packaging, cosmetic wear, missing retail packaging, or other conditions disclosed in the product listing are not considered defects when they are consistent with the listing.

Customers are responsible for reviewing the product description and disclosed condition before placing an order.

How to Request a Return

To request a return or report a qualifying issue, please contact us:

Email: contact@bulkpalletsliquidation.com
Phone: +1 (430) 368-1076

Please include:

  • Order number

  • Customer name

  • Product purchased

  • Detailed description of the issue

  • Photographs of the products and packaging

  • Photographs of any shipping damage, when applicable

Customers should not return merchandise before receiving return instructions from us.

Return Shipping

Return shipping responsibility depends on the reason for the return and the circumstances of the order. After reviewing the request, we will provide the applicable return instructions.

Refunds

If a return or refund is approved, the refund will generally be issued to the original payment method unless otherwise agreed.

Approved refunds may take up to 30 calendar days to be processed after the return has been approved and, where applicable, the returned merchandise has been received and inspected.

Once the refund has been processed by us, the time required for the funds to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or financial institution.

Final Sale Items

Certain liquidation products may be identified as final sale because of their condition, type, or special pricing. Any applicable final-sale restriction will be clearly disclosed on the applicable product listing or before purchase.

Final-sale merchandise may not be eligible for return or refund except where required by applicable law.

Questions Before Purchase

Because liquidation inventory can vary in condition and contents, customers are encouraged to contact us before purchasing if they require additional information about a particular pallet.

By reviewing the product listing and asking questions before purchase, customers can make a more informed decision about the merchandise they intend to purchase.