Refund & Return Policy

At Bulk Pallets Liquidation, we specialize in the sale of wholesale and liquidation merchandise. Due to the nature of these products, this Refund & Return Policy outlines strict but fair conditions regarding returns, refunds, and exchanges.

By placing an order with us, you agree to the terms outlined below.

1. General Policy Overview

All products sold by Bulk Pallets Liquidation are:

  • Liquidation goods

  • Sold in bulk quantities

  • Offered at significantly reduced prices

As such, all sales are considered final unless specific conditions outlined in this policy are met.

2. Product Condition Disclaimer

Customers acknowledge and agree that:

  • Items may be new, used, customer returns, shelf pulls, or refurbished

  • Products may have:

    • Missing parts

    • Cosmetic damage

    • Open or damaged packaging

  • Not all items are tested for functionality

All merchandise is sold “AS IS” with no guarantees or warranties, unless explicitly stated otherwise.

3. Eligible Cases for Returns

Returns are only accepted under the following circumstances:

a. Incorrect Product Delivered

If you receive an item or pallet that does not match your order.

b. Major Misrepresentation

If the product significantly differs from the description provided on our website.

Note: Minor variations, expected defects, or typical liquidation conditions do not qualify as misrepresentation.

4. Non-Returnable Situations

We do not accept returns or refunds for:

  • Change of mind

  • Buyer’s remorse

  • Minor defects or cosmetic issues

  • Unsold inventory or resale performance

  • Misunderstanding of product condition

  • Items sold as untested or salvage

5. Return Request Process

To request a return:

  1. Contact us within 48 hours of delivery

  2. Provide:

    • Order number

    • Description of the issue

    • Clear photos or video evidence

Failure to report issues within this timeframe may result in denial of the request.

6. Return Approval & Inspection

  • All return requests are subject to review and approval

  • If approved, items must be returned in the same condition as received

  • We reserve the right to inspect returned goods before issuing any refund

Unauthorized returns will not be accepted.

7. Refunds

If a return is approved:

  • Refunds will be processed to the original payment method

  • Processing time: 5–10 business days after inspection

  • Shipping fees are non-refundable, unless the error was on our part

8. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • In cases where the error is ours (wrong item shipped), we will cover return shipping

9. Order Cancellations

  • Orders may only be canceled before they are processed or shipped

  • Once an order has been processed, it cannot be canceled

Approved cancellations will receive a full refund.

10. Damaged or Lost Shipments

If your shipment arrives damaged:

  • Report within 48 hours of delivery

  • Provide photographic evidence

We will work with the shipping carrier to resolve the issue.

11. Chargebacks & Disputes

Customers agree to contact us first before initiating any chargebacks.

Unjustified chargebacks may result in:

  • Account suspension

  • Legal action if necessary

12. Limitation of Liability

Bulk Pallets Liquidation is not responsible for:

  • Business losses or resale outcomes

  • Customer expectations regarding product condition

  • Indirect or consequential damages

Purchases are made at the buyer’s own risk.

13. Contact Information

For all return and refund inquiries, please contact:

Bulk Pallets Liquidation
65 Spencer Hwy, South Houston, TX 77587
Email: contact@bulkpalletsliquidation.com
Phone: +1 (430) 368-1076