Shipping Policy

Thank you for choosing Bulk Pallets Liquidation. This Shipping Policy outlines how we handle order processing, shipping, and delivery for customers within the United States and internationally.

We are committed to providing transparent, reliable, and efficient shipping services for all bulk and pallet orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after full payment is received

  • Orders are not processed on weekends or public holidays

  • High-volume or custom orders may require additional processing time

Once your order is processed, you will receive a confirmation with shipping details.

2. Shipping Methods

We use trusted freight and logistics carriers to deliver bulk pallet shipments safely.

Available Shipping Options:

  • Standard Freight Shipping (LTL – Less Than Truckload)

  • Full Truckload (FTL) Shipping

  • International Freight Shipping

Shipping method depends on:

  • Order size and weight

  • Destination

  • Customer preference

3. Shipping Costs

  • Shipping costs are calculated at checkout or provided via a custom quote

  • Costs vary based on:

    • Delivery location

    • Shipment size and weight

    • Freight carrier rates

Customers are responsible for all shipping charges unless otherwise stated.

4. Delivery Timeframes

United States:

  • Estimated delivery: 3–7 business days after dispatch

International Shipping:

  • Estimated delivery: 7–21 business days depending on destination and customs

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to weather, logistics issues, or customs clearance

5. International Shipping & Customs

We ship worldwide. For international orders:

  • Customers are responsible for customs duties, taxes, and import fees

  • Customs processing times may vary by country

  • We are not responsible for delays caused by customs authorities

It is the customer’s responsibility to ensure that purchased goods comply with local import regulations.

6. Shipping Address Accuracy

Customers must provide accurate and complete shipping information.

  • Incorrect addresses may result in delays or additional charges

  • We are not responsible for orders shipped to incorrectly provided addresses

If you need to update your shipping details, contact us immediately after placing your order.

7. Tracking Information

  • Tracking details will be provided once the order has been shipped

  • Freight shipments may include:

    • Tracking numbers

    • Bill of Lading (BOL) documents

Customers are responsible for monitoring their shipments using the provided tracking details.

8. Delivery Requirements

Due to the nature of pallet shipments:

  • Deliveries may require a loading dock or forklift

  • Liftgate service may be arranged upon request (additional charges may apply)

  • Someone must be available to receive and sign for the delivery

Failed delivery attempts may result in redelivery fees.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Provide photos and supporting evidence

We will work with the carrier to resolve the issue promptly.

10. Delays & Liability

While we strive to ensure timely delivery:

  • We are not responsible for delays caused by third-party carriers

  • We are not liable for indirect losses due to shipping delays

However, we will assist customers in resolving any shipping-related concerns.

11. Split Shipments

For large or bulk orders:

  • Orders may be shipped in multiple shipments

  • Each shipment may have separate tracking details

12. Order Pickup (If Available)

Customers may request local pickup (if applicable):

  • Pickup must be scheduled in advance

  • Valid identification and order confirmation are required

13. Contact Information

For shipping inquiries, please contact:

Bulk Pallets Liquidation
65 Spencer Hwy, South Houston, TX 77587
Email: contact@bulkpalletsliquidation.com
Phone: +1 (430) 368-1076

14. Google Merchant Compliance

We ensure that:

  • Shipping costs and delivery times are clearly disclosed

  • Customers receive accurate and timely shipping information

  • No misleading claims are made regarding delivery

This policy complies with Google Merchant Center shipping transparency requirements.

By placing an order, you agree to this Shipping Policy.